About Laurel
- Enthusiastic and experienced Registered Nurse and Clinical Nurse Leader with a proven record of providing quality care and support to patients receiving medical care.
- Over twenty years of experience caring for patients and families at the bedside in a large community healthcare system.
- Committed to helping patients navigate through demanding situations and ensuring that they receive the care and services necessary.
- Adept in communicating effectively with other medical staff to lead to ultimate productivity and the level of client care that all patients deserve.
- Skilled in conflict resolution and family counseling
- Strong computer skills with ability to learn new systems quickly
Education
University of Phoenix, Master’s in Family Nurse Practitioner
March 2022 – June 2024
4.0 GPA
University of South Florida, Master’s in Clinical Nurse Leader
January 2005 - December 2007
Graduated with High Honors, 4.0 GPA
St. Petersburg College, BSN
January 2004 - December 2006
Graduated with High Honors 4.0 GPA
St. Petersburg College, RN
September 2001- December 2003
Graduated with High Honors 4.0 GPA, Class Valedictorian
Work Experience
Advanced Patient Care Leader at Baycare Health Systems, Dunedin
2008 - PRESENT
- Serving on several committees for process improvement including heart failure, diabetes, and seizure precautions
- Serving on Baycare Health Systems Ethics committee.
- Serving as the heart failure navigator for my hospital, ensuring that all EBP measures are met and reporting to upper management
- Helped develop the diabetes improvement plan
- Developed and implemented a post discharge phone call program for my floor
- Developed and implemented care plans to maximize patient outcomes and satisfaction
- Assess patients pain and develop strategies for pain management
- Provide emotional support to patients and family members during times of distress
- Analyze customer feedback surveys to identify trends and improve customer experience
- Developed and implemented a committee to introduce GetWell Network to our patients and families
- Took extra training on our EMR during implementation and assisted physicians in learning how to use the new system at both my hospital and a sister hospital in our system
Registered Nurse - CCU at Baycare Health Systems, Dunedin
2006 -2008
- Completed the Critical Care Internship Program
- Managed the care of complex critical care patients
Registered Nurse - Telemetry at Baycare Health Systems, Clearwater
September 2001 - 2006
- Provided bedside care to a variety of patients on a busy telemetry floor
- Developed and maintained positive relationships with patients and their families
Claims Analyst at Aetna , Tampa
January 1986 – September 2001
- Maintained accurate records of all claims activities
- Analyzed complex claims to determine validity and appropriate settlement
Skills, Awards and Honors
SKILLS
- Communication Skills
- Time Management
- Patient Advocacy
- Leadership
- Critical Thinking
AWARDS
Daisy Award Baycare, Dunedin
Awarded the Daisy Award for providing outstanding service to a patient and their family.
Certifications
AANP Family Nurse Practitioner
Clinical Nurse Leader
ACLS certification
Achievements
Quality Sharing Day poster board presentation highlighting our use of volunteer nurses to help promote GetWell Network videos to patients and families
Poster presentation on my pilot program for post discharge phone calls accepted for a breakout session at a national Clinical Nurse Leader conference